Reference field not working in Configurable Workspace

[Avik Dasgupta]

Hello,

I am facing a strange behaviour ! I have created a extended table from Case and have a workspace view configured so that agents can access oit through configurable workspace.

However, I can see that the reference field search icons are not working at all. If I am clicking them it does not show anything. This is only happening in this extended case table .

Thanks,

Avik

[Ankur Bawiskar]

Hi,

any error in browser console?

Regards
Ankur

[Avik Dasgupta]

Hi Ankur,

No I do not get any console errors just a few warnings . Also I see this is only happening in the Configurable workspace and not in the agent workspace.

Thanks,

Avik

[Avik Dasgupta · Accepted solution]

Figured it out! This was basically because some of the event mappings were missing in the workspace ui builder. There is a specific event mapping with an OOB client script to load the pop up. The name is 'Record Default Record Page Tabs Reference Search'

[Community Alums]

Hi Avik,

I have one similar issue can u help with this-

I have a field on record producer , which is referencing to sys_user.Table  , when i click on i icon it shows the pop-up user form ,but all fields are editable.

I want this pop-up to be read-only , non editable all the time.

Can u help me , what should i chck .

Thanks,

Gaurav Tyagi