Need to Remove List Menu Options from CSM Workspace

[Priya madyapgol]

Hi All,

I have one requirement,

In my current project we are developing for 3 countries, and now what i want to configure is,

For Portuguese and German i need to show all the List menu options, but for Belgium country users i only need to show Cases, SLAs, Exception. 
Please find the snapshot attached,

from above snapshot,
I need to remove Rejection, Escalation, Bulk Upload, Knowledge only for Belgium Country users, but need to show all options for Portugal and German country Users.

Can anyone please help me solve this.

Thanks,

[Ankur Bawiskar · Accepted solution]

@Priya madyapgol 

you will have to search the UX lists for those Categories

Then add correct audience to those UX list so that they are seen only to correct set of users

1) table (sys_ux_list) holds the list

2) table (sys_ux_applicability_m2m_list) holds the mapping of UX List and Applicability (Audience)

2) the Applicability (Audience) says to whom it has to be seen by adding the User Criteria in Inclusion list, the user criteria will allow you to specify the locations such as Germany, Portugal etc

-> glide.ux.user_criteria_enabled -> this property needs to be marked as true

Example: check below links on how to do that

Learn about audiences 

Audit Workspace: How to set audience by user group to page variant? 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Priya madyapgol 

Hope you are doing good.

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If my response helped please mark it correct and close the thread so that it benefits future readers.