Time Tracking

[Scotty88]

Using CSM and PPM.

We are looking at the ability to log the time analyst spend on ServiceNow tickets (cases) as well as external responsibilities (e.g., admin tasks, leave, meetings), so that we can accurately track and manage the time within a timesheet function in ServiceNow.

AC1

A timesheet function exists that automatically tracks time spent on ServiceNow tickets.

AC2

The function allows manual entry of time spent on tasks outside of ServiceNow, such as admin tasks, leave, and meetings.

AC3

The timesheet provides a clear overview of all logged time and can be reviewed and submitted as needed.

We also want the ability to review, approve, or see outstanding timesheets from teams,
to  ensure accurate time tracking and manage approvals efficiently.

AC1

The functionality to review and approve timesheets is available and easily accessible.

AC2

The system allows viewing outstanding timesheets that require approval.

AC3

Notifications are provided for any timesheets pending review or approval.

[Mark Manders]

You are describing timecard management: https://docs.servicenow.com/bundle/xanadu-it-business-management/page/administer/task-table/concept/...

It's all available within ServiceNow already. 

[Scotty88]

Thanks Mark, sorry only just started using ppm, so is this all ootb funtionality?

[Mark Manders]

It is all available OOB, but you do need to check on licensing, of course. 

[Scotty88]

Is it possible to have the time worked field on the task only automatically start based on certain conditions i.e. assignment group? Has anyone done anything like this via a script?