Need to update/modify the OOB Copy Change UI action on change table based on the requirement.

[Abhilasha G T]

Hi Team,

As per the requirement ,i need to update/modify the OOB Copy Change UI action on change table and also the OOB Script include (ChangeUtils).

UI Action: Copy Change

Script Include: ChangeUtils

Shall i modify the existing one? or should i create new custom one. Kindly let me know the good practices

Requirement is only for the type: Normal Change.

Regards,

Abhilasha G T

[Sanjay191]

Hello @Abhilasha G T 

Clone the OOB Script include and UI action and Make the changes accordingly that does not impact future updates

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Thank you

[Ankur Bawiskar]

@Abhilasha G T 

ServiceNow recommends updating OOB components.

ServiceNow Best Practises on Instance Customization 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Abhilasha G T]

Hi Ankur,

There will be lots of customization required compared to the existing UI Action.

Regards,

Abhilasha G T

[Ankur Bawiskar]

@Abhilasha G T 

you can customize the OOB one.