No cases are visible in "Customer Activity Tab" in CSM Workspace

MrGupta__
Tera Expert

‎05-02-2024 07:31 AM

Hi all,

Can you help me to know why there is no Case, Interaction records are visible in my CSM Workspace at Customer Activity Tab.
Below are some screen shots related to that.

MrGupta___0-1714659970624.pngMrGupta___1-1714660018923.png

 


As you can see there are 3 records for Consumer "Gilly Parker" in Customer Service Case Table, but shows: 

"No activity found for this facet."

MrGupta___2-1714660054590.png

 

Although, when I check the configuration for the facet, I found two Activity type:

1. Contact case created

2. Consumer case created

which are Active = True as well.

MrGupta___3-1714660082283.png

MrGupta___4-1714660084353.png

 

Can you help me to know, why I am facing this issue.

Thanks,
Himanshu.

 

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MattCD
Tera Contributor

‎01-15-2025 02:05 PM

This could happen if you installed the plugin after the activity took place. The data is record in the table "sn_actsub_activity" by a business rule.

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