- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
hi
I am finding it difficult to log time against a CTASK when working in the Service Operations Workspace, unlike with RITMs.
For RITMs, there is a ‘New’ UI action available under the Related Records tab to add time. However, in the case of CTASKs, this ‘New’ UI action is not available.
Time can be entered for RITMs with NEW UI button
CTASK does not have such option
Do we have to configure it any where in the instance?
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2 weeks ago
check the time worked table and see if user passes the table.none CREATE ACL
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2 weeks ago
check the time worked table and see if user passes the table.none CREATE ACL
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader