Not able to attach the files ("Choose File" button is missing)

[inthuja]

Not able to attach the files in all the forms (incident, problem, etc) after upgrade from Jakarta to London. Example: If we click on the attachment icon in incident form, not able to find "Choose File" option to browse the file from the system. Kindly see below,

Thanks in Advance!

Inthuja

[Ankur Bawiskar]

Hi,

check the READ/WRITE ACL on that table; if it got updated due to upgrade or someone updated it

if user is not having those ACLs attachment cannot be added/viewed

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Jaspal Singh]

Hi,

Can you check link as it talks about some properties. Addtionally, you can also check for ACL of type create on sys_attachment table. Since, its after upgrage possibly some ACLs would have been modified & is the cause.

Additionally, you can also try the same in other browser & compare the results.

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.

[Omkar Mone]

Hi 

Create a HI ticket for this issue because this is not something we can modify.

[Ashvini Kadus1]

Hi,

 open a developer console on your browser when you click the attachments icon; is there any error?  if the error is only occurring for one specific record and cannot be reproduce with other records the best may be then to open a Hi ticket for support to take a look to it.

Also please go through below links:

• Please see this link to configure attachments to a specific table: https://docs.servicenow.com/bundle/jakarta-platform-administration/page/administer/form-administrati...

• You can also check more information (https://docs.servicenow.com/bundle/geneva-servicenow-platform/page/administer/form_administration/re...) on attachments, specifically the "Restrict who can attach files" section. While I know you don't want to restrict, you can reverse the process to allow.

Kindly mark correct or helpful if it helps you to solve your problem.

Thank You,

Ashvini k