Create a Task/Survey based on survey response

[Talat]

I've a requirement where I need to create a task/case if the customer satisfaction survey result for a question falls a certain threshold.

Any idea where I can start?

Thanks

[Gaurav Bajaj]

Hi,

You can write a after insert BR on survey instance table (asmt_assessment_instance) with a condition that state is completed i.e. response has been recieved.

Then you can use Gliderecord query on asmt_assessment_instance_question tbale to fetch all varibales and their values based on the reponse. You can apply own logic for threshold in it and finally is its acheived, you can create a task through the same BR itself.

Script will look like this

Please mark it correct/helpful based on the response.

Thanks
Gaurav

[Talat]

Thanks Gaurav. I will try this and get back to you/

[Jimmy45]

Gaurav -  Did you ever get this figured out?  What was the result?