'New' button is not available in the lookup window of the field referencing to customer_contact table.

[Rushikesh Mandh]

When the lookup icon is clicked for any field referencing to customer_contact table, 'New' button is not available despite having 'Create' access to logged in user. It is not available even to system admins. It is available in list view though. Any idea why it's not available in lookup window? There's no configuration done on list control level. @stijn.verhulst

[Chuck Tomasi]

Look under System Definition> UI actions to find the New button used in this table/view. There are several New UI actions available. I don't have CSM installed so I cannot offer specifics on the technical part.

It could be removed for a very good reason. There are some points in your process or app where you don't want people creating new records or editing existing ones. This may be one of them. Before changing the behavior, seek to understand why it is doing what it is first.

[Rushikesh Mandh]

Hello Chuck,

Thanks for your response. I couldn't find any particular configuration to hide 'New' button in reference list view for customer_contact table. I agree this might have done for a reason but I would like to know if there's a way apart from the list control to hide 'New' button only from reference list view.

[Narendra Kota]

Hi,

The reason can be either there is restriction on New button imposed via List control, which you can check once by clicking on the List context menu and then -> List Control to check if any role is provided to 'Omit New button'. If so, please try modifying the conditions which could help, else also you can follow this method described on the post for troubleshooting and backtrack on the issue.

reference lookup new button

Hope this helps.
Mark helpful or correct based on impact.

Thanks.

[Rushikesh Mandh]

Hello Narendra,

Thank you for your response. There's no configuration done on list control level to hide the 'New' button. Surprisingly, this is the case for any field referencing to customer_contact table.