Not able to edit "Business Phone" second time.

[vartika]

Hi Everyone,

As an end user, over the CSM portal when "Business Phone" is empty then i am able to edit it. After that is becoming un-editable field.

Any idea why?

Thanks in Advance!!

[tharun_kumar_m]

Hi Vartika,

There could be UI Policy or Client script making your field read-only. Or there could be an ACL which is not allowing end user to write(update) on the field.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0783470  

If my answer has helped with your question, please mark my answer as accepted solution and give a thumbs up.

Best regards,

Tharun Kumar

[vartika]

@tharun_kumar_m,

this is in user_profile widget over the portal in user profile. There is an ACL for admin to give them edit access. If so but then why it is allowing end user to edit first time when business phone empty?

[tharun_kumar_m]

Hi Vartika,

The Write ACL allows users to update records in a table, whereas the Create ACL allows users to insert new records into a table.

Please check if there is any create ACL, UI Policy or Client script configured.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumbs up.

Best regards,

Tharun Kumar

[vartika]

@tharun_kumar_m , there is only one write ACL - sys_user.phone. This is only for "admins" to then why end user is getting edit access, if yes then why only updating once?