Not able to export the list of cases from CSM/FSM Configurable Workspace

[NannuSubhani Sh]

When trying to export a list of Cases to xlsx file, not able to download the file getting error 'Requested attachment does not exist' and it is working fine for CSV,JSON and PDF files.

Kindly assist on this, sharing Error snapshot below 

[Ankur Bawiskar]

@NannuSubhani Sh 

it worked fine for me.

Did you check with admin or non-admin?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[NannuSubhani Sh]

For both user's not able to Export 

[Ankur Bawiskar]

@NannuSubhani Sh 

not very sure then.

Did you try to clear instance cache using cache.do and is it happening for all users?

[NannuSubhani Sh]

@Ankur Bawiskar 

Yes I have tried after clearing the cache  it's not working and it's happening for all users