Not able to get Chat request in Agent workspace ??

[JayD1]

Hi All,

I have configured Agent workspace in my instance but when I am trying to connect thorough the live chat agent from CSM or CSP portal I am not able to get any chat request in my mail box .

Agents role- awa_agent

CSM fulfiller UI -connect

when I am selecting Agent workspace in the CSM fulfiller UI in chat set up,i am not able to see live chat option in the csp or csm portal.

Please help me i got stuck here.

any help would be appreciated !!!

Thanks,

Jyoti

[Mrigank Gupta]

Select Agent workspace in CSM Fulfiller. Also try putting it against Global.

As per changes in NY release, you will have to configure the virtual agent. It is not a widget anymore.

[JayD1]

Hi Mrigank,

Thanks for the lead.

when ever I am trying to select Agent Workspace  in CSM and Global Fulfiller I am not able to see the live chat option in the CSM portal .

error-no Agents are available

I am working on Madrid release .

Regards,

Jyoti

[Ashutosh Munot1]

HI,

Did you check this:

https://community.servicenow.com/community?id=community_question&sys_id=1822b570db453b4013b5fb243996...

Thanks,
Ashutosh

[JayD1]

Hi Ashutosh,

Thanks for the lead !!!

I went through the page but still not able to configure .

I am working on Madrid .

whenever I am trying to select Agent Workspace  in CSM and Global Fulfiller I am not able to see the live chat option in the CSM portal .

error-no Agents are available

Regards,

Jyoti