Not able to get Chat request in Agent workspace ??

JayD1 · ‎11-19-2019

Hi All,

I have configured Agent workspace in my instance but when I am trying to connect thorough the live chat agent from CSM or CSP portal I am not able to get any chat request in my mail box .

Agents role- awa_agent

CSM fulfiller UI -connect

when I am selecting Agent workspace in the CSM fulfiller UI in chat set up,i am not able to see live chat option in the csp or csm portal.

Please help me i got stuck here.

any help would be appreciated !!!

Thanks,

Jyoti

Ashutosh Munot1 · ‎11-27-2019

Hi,

Try now. I changed few things and i am now getting chat:

Portal:

Things i changed:

1) Deactivated all Queue's for testing and kept only one active.

2) For Chat Service Channel and Product Support queue there was no Assignment Eligibilty. I added that.

Thanks,

Ashutosh

View solution in original post

JayD1 · ‎11-24-2019

Hi Ashutosh,

I have configured all the details you have mentioned below,still not able to get the request .

Regards,

Jyoti

Ashutosh Munot1 · ‎11-25-2019

HI,

Is this your personal instance?

Thanks,
Ashutosh

JayD1 · ‎11-25-2019

Yes , Ashutosh.

Ashutosh Munot1 · ‎11-26-2019

Hi,

Can you provide me details. I will debug the issue.

You can send me information on ashu759@gmail.com

Thanks,
Ashutosh

Alok Das · ‎11-26-2019

Hi Jyoti,

Have you added the User/Agent to "Agent Chat Group" in group table. It's OOB Default Agent Chat Group.

Kindly Mark my answer as Correct/Helpful based on the Impact.

Regards,

Alok