Not able to install plugins?

[Shavi Dabgotra]

Hi All!

I want to install 
1. Connect Support and Service Portal Integration
2. Connect Support Manager's Dashboard
3. Connect Support Routing

I am not getting in the plugin list.

How to do it? Can someone help me?

Thank you in advance!

[Willem]

You went to System Definition --> Plugins?

I am on Orlando and it shows:

Make sure you do not have any of the filters checked.

Can you share screenshot?

[Shavi Dabgotra]

Hi 

As you can see I am not getting it.

Thank you in advance

[Willem]

From the Paris release notes:

Deprecations

• In Paris and future releases, Connect Support no longer receives enhancements or non-priority bug fixes. Consider migrating to ServiceNow® Advanced Work Assignment (AWA) and ServiceNow® Agent Chat to automatically assign and route chat requests and other work items to agents.

  For details on the features and benefits that AWA and Agent Chat offer, see Migrate from Connect Support to Advanced Work Assignment and Agent Chat.

Activation information

Connect Support is available with activation of the Connect Support plugin (com.glide.connect.support). For details, see Activate Connect Support.

https://docs.servicenow.com/bundle/paris-release-notes/page/release-notes/now-platform-capabilities/...

From here I can see Service Portal Integration and Manager's Dashboard should be available:

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/use/collaboration/task/t_ActivateC...

[Pradeep Sharma · Accepted solution]

Hi Shavi,

I tested on Paris instance and those plugins were not available for admin. Looks like it is MAINT enabled.

Some plugins must be activated by ServiceNow Customer Support. These plugins do not appear in the System Definition > Plugins list.

DISCLAIMER: For Subscription based plugins (such as Performance Analytics) please go to "Activating a plugin included in your Subscription".

Requesting Plugin Activation

1. Navigate to [HI] > Service Catalog.
2. Click Activate Plugin - https://hi.service-now.com/hisp?id=hisp_sc_item&sys_id=891f088e465667e234a3cb52ffa1d299
   
   • [Required] In What is your target instance, select the instance on which to activate the plugin.
   • [Required] In Which plugin would you like to activate, enter the name of the plugin to activate. If any of the following scenarios apply, please select the checkbox Plugin I'm looking for is not listed:
     
     • You don't see the plugin you are trying to activate in the list
     • The system is saying that you do not have the required subscription
     • The system is saying that the requested plugin is already active in the instance
   • [Required] Select the preferred date/time that the plugin activation should begin. Please note, you will not be able to select a date/time sooner than 2 business days. ServiceNow teams require 2 business days to process plugin activation requests. Once a plugin has been approved, customers or anyone in Support will be able to reschedule to an earlier or later planned start date.
   • [Optional] In Reason/Comments, provide any information that would be helpful for the ServiceNow personnel activating the plugin. For example, if you need the plugin activated at a specific time instead of during one of the default activation windows.
3. Click Submit.