Users not able to view KB Articles

[Winnie P]

Hello team, I have have users getting this prompt when opening/viewing a KB article: "You do not have sufficient privileges to access this knowledge item".  This has error has just occurred.  Users have been able to open/view articles before however not any more? Does anyone know where I can start looking to try resolve this issue please. This occurs for these articles: ICT Internal Knowledge Base.

Thank you.

[Miguel Donayre · Accepted solution]

Have you. checked the "can read" section of the ICT Internal Knowledge Base? It looks. like there was is user criteria preventing the users from viewing the Articles in the Knowlege Base.

[Winnie P]

Thank you Miguel, checking 'can read' was where the issue was, have amended one of the User Criterias which fixed the issue. Cheers.