Not able to remove info message in agent workspace

[Anusha35]

Hi,

We have a requirement to disable the info message as shown in below screenshot.

I am not able to find which ui policy is displaying this message. We have one UI policy to make resolution notes as mandatory and we have disactivated that.

If we change the state to close then we are not getting any alert to specify resolution notes but when we click on close case ui button we are getting the alert.Please find the UI action below.

Can you please help how I can remove Resolution notes as mandatory.

Thanks,

Anusha

[Palak Gupta]

Hi there!

Could you add attachments again as it is broken.

Regards,

Palak

[Anusha35]

We verified all data policies , Ui policies and Client scripts.

We use an ui action "Close Case". Please find attached screenshots.

Is there any OOb funtion which will make resolution notes mandatory to close case?