Reference Qualifier condition not working on Case form but working on Record Producer

[Hemanth Reddy1]

We have a record producer and a field named "Classification" which is a Lookup select box type , referencing to a custom table. 

Reference Qualifier javascript:'u_product='+current.variables.service_backend+"^macd_type="+current.variables.macd_type;

So this is filtering the choices properly on Record producer form but not working on Case form where these variables are present in Variable editor.

So when I change Service_backend field or Macd Type field, Classification choices are not getting changed.

Can anyone help me with this?

[Palak Gupta]

Hi there!

On which field/variable you have applied filter?

Can you share screenshots of what you are getting and what you want to get  along with Variable Editor  view on Case form.

Regards,

Palak 

[SumanthDosapati]

Hi Hemanth,

If you apply reference qualifier to variable in record producer then it will be applicable only in that record producer form but not in the record created in a table.

You need to have a reference qualifier for the field in the custom table as well.

Mark as correct and helpful if it solved your query.

Regards,

Sumanth

[Hemanth Reddy1]

Hi Sumanth, 
Thanks for the reply.

Can we overcome the situation and make reference qualifier work on Record created as well?

and for the field on custom table, it is a dependent field , how we can configure reference qualifier?

[Ankur Bawiskar]

@Hemanth Reddy 

are you allowing users to edit the variables once it's submitted?

Ideally it should work fine

Regards
Ankur