Notification is getting triggered twice.

[kalakaramad_20]

This is on sc_task table still its getting triggered 2 times. 

[Hemanth M1]

Hi @kalakaramad_20 ,

Looking at the condition it should trigger only once, would you mind check below items,

1)Did the same email triggering twice?

2)Check the history of the ticket (Right Click on Record Header > History), did additional comments updated twice?

Thank you,

Hemanth

[kalakaramad_20]

hello the same notification is triggered twice.

and its not update twice.

[Hemanth M1]

Hi @kalakaramad_20 ,

Would you mind change the condition and check once.

>>instead of Additional comments, May be State and Assignment group is empty, Just to be sure -additional comments not causing this issue. 

[Community Alums]

Hi @kalakaramad_20 ,

Check there are any Business Rule which consists current.update();

and also check that same notification triggering twice or different. Also is there time gap between two notifications?

Refer below link

Email Notification getting Triggered Twice - IT Service Management - Question - ServiceNow Community

You may have your conditions set to condition 1 OR condition 2, which would create 2 occurrences because they are separate conditions.  To only send when both conditions are present, change them to condition 1 AND condition 2.