Notification is sending only first 5 member of assignment group

[mathinaf]

Hi All,

When incident or case was created, Notification should sent to all members of assignment group. But here Notification is sending to only first 5 member of assignment group , remaining member not receiving notification. Anybody help on this? 

In screenshot(Notification Provider Log), Totally 42 recipients are there, but only 5 members are getting notification. This is happening in incident as well as case. 

Note: All members are getting "assigned to you" notification.

Thanks in Advance!!!

[ersureshbe]

Hi, 

There is no out-of-the-box feature available. To meet the requirement, once an email notification is triggered, an entry will be created in the 'sys_email' table with the corresponding state. Before transitioning to the 'sent' state, you can set the state to 'received-ignored' using either a business rule or the flow designer.

[mathinaf]

Thanks Suresh for your reply.. 

There is a system properties file "glide.ui_notification.max_recipients" which having value as '5'. This property is restricting notification not to send more than 5 recipient. This file is more sensitive, not able to modify even with security admin role. Anybody having idea to modify this value.

Thanks,

Mathina

[ersureshbe]

Hi,

I tried to modify this property from my end. Im able to do it. Reason - I'm having admin role. May you can try to update with the same privilege.

[mathinaf]

Hi Suresh,

Thanks for your reply. 

we have modified this system properties value with the help of servicenow support Team by raising HI Case.

This value is 5, only for low level environment instance like dev,uat. But in prod, we are having high value as default.