Notify when a case is created or updated

[DimaB]

Hi, I have a developer instance of CSM running and I'm looking for a way to get notified via api call when a case is created or updated, ideally with a webhook. I couldn't find a way to do it, is it possible?

Thanks in advance

[Robbie]

Hi @DimaB,

Check the below link which guides though how this can be achieved and provides sample code using Business Rules.

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Thanks, Robbie

Link:

https://www.transposit.com/devops-blog/itsm/creating-webhooks-in-servicenow/

[DimaB]

Thanks @Robbie 
I followed the article step-by-step and was able to get an event sent to my test webhook but the json was empty. No matter what changes I made to the business rules script I'm unable to get any data from the event.

Any ideas? I feel like the article might be outdated

[ersureshbe]

Hi, To enable integration only for notification is not valid use case. Instead of enabling integration add the recipient email address in the 'Watch List' from case ticket.

[DimaB]

Thanks @ersureshbe 
I added my email to the watch list but I don't receive any emails on new comments to the case. What am I missing? how can I be notified of any change to the case?