Please help, how to control workspace list by roles?

[k-yoshitomi]

Dear Experts,
I am new to Servicenow and English. Sorry for my poor English.
Is it possible to control the display by role in the workspace list?

Thank you, brothers.

KAi

[Paul Curwen]

Hi, this can be achieved by amending the following tables. 

• sys_ux_applicability – the audience (users with specific roles)
• sys_ux_applicability_m2m_list – where lists are made available to selected audiences

See these links for more guidance: 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1325208

https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-se...

This is the most detailed article on this I have previously found (see Applicability section) 

https://www.servicenow.com/community/next-experience-articles/configuring-lists-in-configurable-work...

Here is a very simple walk-through on how this is done: https://youtu.be/8VvQZMAS0tE?si=pzZpov1Jjrz_Xnjs