Please help, how to control workspace list by roles?

k-yoshitomi
Tera Contributor

‎07-03-2024 11:37 PM

Dear Experts,
I am new to Servicenow and English. Sorry for my poor English.
Is it possible to control the display by role in the workspace list?

Thank you, brothers.

KAiスクリーンショット 2024-07-04 151311.png

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Paul Curwen
Giga Sage

‎07-04-2024 08:09 AM - edited ‎07-04-2024 08:32 AM

Hi, this can be achieved by amending the following tables. 

 

  • sys_ux_applicability – the audience (users with specific roles)
  • sys_ux_applicability_m2m_list – where lists are made available to selected audiences

See these links for more guidance: 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1325208

https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-se...

 

This is the most detailed article on this I have previously found (see Applicability section) 

 

https://www.servicenow.com/community/next-experience-articles/configuring-lists-in-configurable-work...

 

Here is a very simple walk-through on how this is done: https://youtu.be/8VvQZMAS0tE?si=pzZpov1Jjrz_Xnjs

 

 

***If Correct/Helpful please take time mark as Correct/Helpful. It is much appreciated.***

Regards

Paul
Adding lists and list categories in ServiceNow Service Operations Workspace/ Configurable Workspace
Adding lists and list categories in ServiceNow Service Operations Workspace/ Configurable Workspace
youtu.be/8VvQZMAS0tE?si=pzZpov1Jjrz_Xnjs
Ashley Snyder's article https://www.servicenow.com/community/next-experience-articles/configuring-lists-in-configurable-workspace/ta-p/2331983 It's best to create the new category and list records in the same application scope as the configurable workspace sys_ux_list_menu_config = list menu ...