Pop up messages when updating case "Comments" or "Closure Notes"

[Scotty88]

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[Astik Thombare]

Hi @Scotty88  ,

You can keep any scope either ' global ' or 'Customer Service ' . But as case table is in 'Customer Service ' Scope . So create Client Script in 'Customer Service '  Scope . i have modify the code and it is also working fine . please check below screenshots  and script -

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
  if (isLoading || newValue === '') {
    return;
  }

  var acc = g_form.getDisplayBox('account').value.trim();
  
if (acc == 'Advanced Super Routing') {
    alert('Comments has been updated');
  }
}

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact

Thanks,

Astik