Pop up notification CSM workspace

[Gary Jay Tangla]

How to do a pop up notification without clicking the bell Icon,
Example: Creating new Case will notify the agent on their workspace 

[Kieran Anson · Accepted solution]

Hi,

This is done under the Provider Notifications section https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/notification... 

The provider content type should be "Next Experience"

[Kieran Anson · Accepted solution]

Hi,

This is done under the Provider Notifications section https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/notification... 

The provider content type should be "Next Experience"

[Gary Jay Tangla]

Hi @Kieran Anson, Thanks for your response. Can you specify how to make it pop up like the attached image? Cause I already tried the Provider notif. and the notification won't pop up without clicking the bell Icon.

[Kieran Anson · Accepted solution]

If a provider notification is configured, it should default as a banner notification (the popup you reference) - Has the user got this configured within their profile settings? If not, it'll just default to badge count within the bell icon.