Portal Issue

[Roopa Banala]

The customer can no longer see the the 'Assigned to' on a case in the portal. What could be reasons? Any help would be greatly appreciated.

Thanks,

Roopa

[Medi C]

Hi @Roopa Banala,

Could you please:

• Go to Standard Ticket > Standard Ticket Configuration 
• Click on the table related to your case. I would do "Incident" for this example
• Make sure "Assigned to" is on the "Info fields"
  

If this still could not help, you may need to take a look at your ACLs if there is any which stopping the read access for the users on portal.