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Portal Issue

Roopa Banala
Tera Contributor

‎03-09-2025 09:45 AM

The customer can no longer see the the 'Assigned to' on a case in the portal. What could be reasons? Any help would be greatly appreciated.

 

Thanks,

Roopa

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Medi C
Giga Sage
Giga Sage

‎03-09-2025 01:37 PM

Hi @Roopa Banala,

 

Could you please:

  • Go to Standard Ticket > Standard Ticket Configuration 
  • Click on the table related to your case. I would do "Incident" for this example
  • Make sure "Assigned to" is on the "Info fields"
    MediC_0-1741552530376.png

     

If this still could not help, you may need to take a look at your ACLs if there is any which stopping the read access for the users on portal.


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