Portal Issue
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03-09-2025 09:45 AM
The customer can no longer see the the 'Assigned to' on a case in the portal. What could be reasons? Any help would be greatly appreciated.
Thanks,
Roopa
1 REPLY 1
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03-09-2025 01:37 PM
Hi @Roopa Banala,
Could you please:
- Go to Standard Ticket > Standard Ticket Configuration
- Click on the table related to your case. I would do "Incident" for this example
- Make sure "Assigned to" is on the "Info fields"
If this still could not help, you may need to take a look at your ACLs if there is any which stopping the read access for the users on portal.
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