Predictive Intelligence and Task Intelligence are part of ServiceNow Artificial Intelligence Solutions. They are both Machine Learning based capabilities, but their differences lies on their use cases.
PI - has classification, similarity, clustering and regression models.
While TI - has the classification and a bit similarity.
PI- is more suited for professional and advanced Data science practitioners
TI - is a more suited for no and low code practitioners and ready to uses plug and play solution.
TI models are developed for specific use cases and are pre-trained on relevant data so they tend to be more accurate.
Also is that PI can only supports one language and one field prediction at a time.
Where as TI can support multi-lingual and Fields been predicted per solution.
Also compared to PI which autofills the field prediction value only, TI allows your to select options, 1. to autofill the values for the prediction 2. Use Recommendation, or 3. Run the model in the background and use results to analyze and compare your current process flows.
Hope this helps -
https://www.servicenow.com/community/intelligence-ml-articles/task-intelligence-faq/ta-p/2623469
https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/predictive-intelli...
https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/task-intelligence/...
