08-28-2023 11:52 AM
Is there a way to see if someone else is viewing the same case as you in Agent Workspace?
08-28-2023 12:05 PM
Hi @Navya7 it wasn't available in workspace. Please check the below article and find response from servicenow
https://www.servicenow.com/community/csm-forum/is-or-will-user-presence-be-available-in-agent-worksp...
Thanks & Regards,
Eswar Chappa
Mark my answer correct and Helpful if this helps you 😀
