Prevent Auto Redirect to IDP for External Users on ServiceNow Portal

[Puneet Hegde1]

Hi Community,

We’re facing an issue with our ServiceNow external portal where the Auto Redirect to IDP is triggering for external users as well, which is not the desired behaviour.

Here’s our setup:

• Internal users are connected via Active Directory (AD) and should be redirected to the IDP automatically.
• External users log in using username and password and should not be redirected to the IDP.

Currently, when anyone visits the external portal, the auto-redirect kicks in regardless of whether they are internal or external. We want to ensure that:

• Auto-redirect to IDP only applies to internal users
• External users can access the login page without being redirected

Has anyone implemented a solution or workaround for this? Is there a way to conditionally disable auto-redirect based on user type?

Any guidance or best practices would be greatly appreciated!

Thanks,
Puneet

[Daniel Madsen]

Hi Puneet

You need to navigate to Service Portal - Portals, and then locate your service portal. Open the record and find the "Login page" field. It should be set to a widget that allows external login. You should have an out of the box widget called "Login". 

Best regards

Daniel Madsen

[Ankur Bawiskar]

@Puneet Hegde1 

external users means snc_external users?

what role they have?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Puneet Hegde1]

Hi Ankur,
Yes, it is an external user who has the snc_external role. Currently, we have auto redirect activated, so when they try to log in, instead of the login widget, it redirects to the IDP directly. is there any way to just bypass the auto-redirect only for those users?

Thank you,
Puneet

[Ankur Bawiskar]

@Puneet Hegde1 

which endpoint they are hitting?

is this for CSM portal?

If yes then they should open CSM portal and not login.do

If my response helped please mark it correct and close the thread so that it benefits future readers.