Provider Notification

[Anusha Medharam]

Whenever we change the assignment group of a case from one group to another, we need to notify the new assignment group that the case will be moved within the next 10 minutes. How achieve using provider notification

[yasin1]

If you are using workflow you can add wait for conditon for assignment_group change. After than assignment group change you can using notification action add timer starts for 10 minutes.

[Sohail Khilji]

Hi @Anusha Medharam ,

By default the OOTB notification must does its job to notifiy if the case has been assinged to a new assignment group. What do you mean by "case will be moved within the next 10 minutes." ?

let me know what your trying to attain...

[Anusha Medharam]

Hi,

 I need a provider notification or UI notification to be sent 10 minutes before changing the assignment group. We have to intimate the assignment group ticket assignment group will be changed in 10 min.

[Sohail Khilji]

Hi @Anusha Medharam ,

Notifications are usually sent when certain fields have changed or an event has occured. But you never know when the fields are getting change and you cannot make a prediction that certain fields will be changed after 10mints.

There is a possiblity to sent notification 10mints later after the field is changed but there is not way that i can think of to send notifcation 10mints prior to the change of assignment group.

May be you need to rethink on the requirement on what the client is expecting...