"Contains" search on reference field in cases not using "name" column

erkyll
Tera Contributor

‎11-23-2018 02:01 AM

Hi,

I'm trying to make an account field suggest values based on the input of the user, using "contains".

Using the following attributes: ref_auto_completer=AJAXTableCompleter,ref_ac_columns=street;city,ref_ac_columns_search=true

glide.ui.ref_ac.startswith has been set to false.

In user prefrences I've set a system value for: sn_customerservice_case.autocomplete.contains = true. 

When typing in the "street" or "city", it works just fine. When trying to use "name" however it seems to use starts-with logic rather than contains. If I am to use the name, I have to use wildcard(*) at the start. Is there something I'm missing?

 

 find_real_file.png

find_real_file.png

find_real_file.png

find_real_file.png

Preview file
8 KB
Preview file
5 KB
Preview file
8 KB
Preview file
8 KB
0 Helpfuls
  • 4,327 Views
7 REPLIES 7

Shweta KHAJAPUR
Tera Guru

‎11-23-2018 02:12 AM

Can help me with some screenshots??

0 Helpfuls

erkyll
Tera Contributor
In response to Shweta KHAJAPUR

‎11-23-2018 02:27 AM

Please see my edited main response with images.

0 Helpfuls

Kalaiarasan Pus
Giga Sage

‎11-23-2018 02:15 AM

Tried this?

https://community.servicenow.com/community?id=community_question&sys_id=c0c103a9db98dbc01dcaf3231f96191c

0 Helpfuls

erkyll
Tera Contributor
In response to Kalaiarasan Pus

‎11-23-2018 02:23 AM

Yes, I've followed those steps.

0 Helpfuls