Re:Query on Email Notification Limits Based on Subscription Edition

[Siddharth A]

Dear ServiceNow Community Members,

I have a query regarding email notifications in ServiceNow. When we implement case creation acknowledgment notifications that are triggered to the case creator, are there any limitations on the total number of email notifications that can be sent from the platform?

Specifically, I’m looking to understand if there are any such limits based on the edition of the subscription, such as the Standard edition.

Would appreciate any insights or documentation references on this.

Thanks in advance!

Regards,

Siddharth A

[M Iftikhar · Accepted solution]

Hi  @Siddharth A, 

ServiceNow does not impose a specific daily limit on the total number of email notifications that can be sent from the platform, including for the Standard edition. Instead, the platform focuses on ensuring stable performance by managing the rate and size of outbound emails. Here's the documentation link on email size limits:

https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/administer/notification/c... 

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

[M Iftikhar · Accepted solution]

Hi  @Siddharth A, 

ServiceNow does not impose a specific daily limit on the total number of email notifications that can be sent from the platform, including for the Standard edition. Instead, the platform focuses on ensuring stable performance by managing the rate and size of outbound emails. Here's the documentation link on email size limits:

https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/administer/notification/c... 

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

[Ankur Bawiskar · Accepted solution]

@Siddharth A 

no such limit.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Siddharth A]

Thank you so much for your response, @Ankur Bawiskar  & @M Iftikhar !

This gave me absolute clarity I needed for my implementation. Appreciate you both!