Reference preview popup (“i” icon) behavior in CSM/FSM Configurable Workspace.

[srohan24]

When users click the “i” button on the Account reference field, the preview popup opens correctly using the sys_popup view.

However, the popup width is dynamically increasing based on the content of a field called Firm Notes.

• Firm Notes is a String field
• Character limit is 4000
• The field is mandatory
• Because of long content, the popup becomes extremely large.

Current Behavior

• Small content -> normal popup size
• Large Firm Notes content → popup expands vertically and occupies the full screen

Constraint

I cannot remove the Firm Notes field from the sys_popup view because it is required by the business.

Environment

• CSM/FSM Configurable Workspace
• Reference preview popup from Account field

I want the preview popup to have either:

• Fixed/max width
• Internal scrolling if content is large
• Consistent popup dimensions irrespective of field content

Refer attached screenshots.
1 - With less or no content in Firm Notes

2 - With some content in Firm Notes (45 characters).

[srohan24]

it's 100%