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user's name is now showing in agent field

pramn
Kilo Sage

Hi Team , 

agent name is not showing in agent field , its a reference field and its refrencing to user table .

i found there is reference qualifier running on 

javascript:'sys_idIN'+new sn_shift_planning.ShiftPlanningUtils().getAgentsManagedByMe();

however we dont want to change this also i want user name should show in user field 

 

 

Thanks 

3 REPLIES 3

J Siva
Kilo Patron

Hi @pramn 
The agent (user) must be part of a group that you manage (i.e., you should be the group's manager), and their user profile must have the 'sn_shift_planning.agent' role assigned.

Regards,
Siva

This is already there 

Hristo Ivanov
Kilo Sage

When you say it's not showing, do you mean a particular user is not showing or once you select a user it's not shown?