Reference Qualifier condition not working on Case form but working on Record Producer

[Hemanth Reddy1]

We have a record producer and a field named "Classification" which is a Lookup select box type , referencing to a custom table. 

Reference Qualifier javascript:'u_product='+current.variables.service_backend+"^macd_type="+current.variables.macd_type;

So this is filtering the choices properly on Record producer form but not working on Case form where these variables are present in Variable editor.

So when I change Service_backend field or Macd Type field, Classification choices are not getting changed.

Can anyone help me with this?

[Hemanth Reddy1]

HI Ankur,

Yes, we are allowing users to edit the variable.

[Ankur Bawiskar]

Hi,

share your variable configuration screenshot

Regards
Ankur

[Hemanth Reddy1]

here is the variable configuration

[Ankur Bawiskar · Accepted solution]

Hi,

I assume you must have added the ref_qual_elements attribute on your variable

what happens if you make it that as reference variable?

Are you sure all the variables are shown on form?

Regards
Ankur

[Hemanth Reddy1]

This is the reference qualifier I added: javascript:'u_product='+current.variables.service_backend+'^macd_type='+current.variables.macd_type;

If I make it reference field, it is not giving unique results, duplicate records are coming and mainly based on this Classification field I need to populate other fields, So I am getting sys_id If i make it reference, I need it as Lookup select box and use Reference qualifier