Reference Qualifier condition not working on Case form but working on Record Producer

Hemanth Reddy1
Kilo Explorer

We have a record producer and a field named "Classification" which is a Lookup select box type , referencing to a custom table. 

Reference Qualifier javascript:'u_product='+current.variables.service_backend+"^macd_type="+current.variables.macd_type;

So this is filtering the choices properly on Record producer form but not working on Case form where these variables are present in Variable editor.

So when I change Service_backend field or Macd Type field, Classification choices are not getting changed.

Can anyone help me with this?

1 ACCEPTED SOLUTION

Hi,

I assume you must have added the ref_qual_elements attribute on your variable

what happens if you make it that as reference variable?

Are you sure all the variables are shown on form?

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

12 REPLIES 12

Hi,

but if it's filtering atleast when it's reference type then that means it doesn't work/support for lookup select box

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hemanth Reddy1
Kilo Explorer

Thanks all, Its working now. I added Variable attribute as ref_qual_elements=macd_type, so whenever macd_type field changes, lookup select box field is fetching new choices.

@Hemanth Reddy 

I already suggested the same in my earlier comment 5 hours ago.

Would you mind marking my response as correct?

find_real_file.png

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader