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07-12-2022 12:51 AM
We have a record producer and a field named "Classification" which is a Lookup select box type , referencing to a custom table.
Reference Qualifier javascript:'u_product='+current.variables.service_backend+"^macd_type="+current.variables.macd_type;
So this is filtering the choices properly on Record producer form but not working on Case form where these variables are present in Variable editor.
So when I change Service_backend field or Macd Type field, Classification choices are not getting changed.
Can anyone help me with this?
Solved! Go to Solution.
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07-12-2022 03:39 AM
Hi,
I assume you must have added the ref_qual_elements attribute on your variable
what happens if you make it that as reference variable?
Are you sure all the variables are shown on form?
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-12-2022 05:16 AM
Hi,
but if it's filtering atleast when it's reference type then that means it doesn't work/support for lookup select box
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-12-2022 08:00 AM
Thanks all, Its working now. I added Variable attribute as ref_qual_elements=macd_type, so whenever macd_type field changes, lookup select box field is fetching new choices.
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07-12-2022 08:10 AM