Remapping of companies to respective domain

[puja kumari]

Hi All ,

How to remap the companies with particular domain , currently companies are mapped to default domain that's why new users logs in with default domain. 

Thanks

[Chaitanya ILCR]

Hi @puja kumari ,

create a domain record first for each company

and go the company record and update the sys_domain record with the domain created

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[puja kumari]

@Chaitanya ILCR ,

i created the domain but not able to update the domain in company record. Any other solution?

[Bhimashankar H]

Hi @puja kumari ,

 

1. Review Current Company-to-Domain Associations

• Navigate to the Company table (core_company) in your instance.

• Add the Domain (sys_domain) field to your Company form layout if not already visible.

2. Update Company Domain Assignments

• For each company, set the Domain field to the correct domain.

  • Open a company record.

  • Set the Domain field to the sys_domain entry that matches your intended data separation or access requirements.

• Save the record. This will remap the company to the new domain.

3. Verify User and Company Mapping Flow

• When a new user is linked to a company:

  • The user inherits the company’s domain by default.

• The user’s Domain should now reflect the intended value.

4. Automate Remapping (Bulk Updates or Script)

If you have many companies to remap:

• Use a list edit or a script to update the sys_domain field in bulk.

  • Example scripted logic:

var company = new GlideRecord('core_company');
company.addQuery('name', 'YOUR_COMPANY_NAME');
company.query();
if (company.next()) {
   company.sys_domain = 'TARGET_DOMAIN_SYS_ID';
   company.update();
}

• For automated mapping, ensure any user provisioning (e.g., LDAP import) uses the correct company-domain relationship.

Thanks,
Bhimashankar H

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If my response points you in the right directions, please consider marking it as 'Helpful' & 'Correct'. Thanks!

[Bhimashankar H]

Hi Puja,

I hope you saw my reply. 

If my response points you in the right directions, please consider marking it as 'Helpful' & 'Correct'. It will help future readers as well having similar kind of questions and close the thread.

Thanks,
Bhimashankar H