Customer service leaders have spoken, confirming the power of ServiceNow’s innovative customer service management solution. We’re delighted that G2 has recognized ServiceNow® Customer Service Management as a Leader in 19 categories, including:
- Overall Help Desk Software
- Overall Contact Center Workforce Software
- Overall Customer Self-Service Software
These rankings, driven entirely by software users, consider customer satisfaction and scale according to market share, vendor size, and social impact. (Think Yelp for software). G2 rates products from any given category algorithmically based on user product review data and data aggregated from online sources and social networks.
What users like about Customer Service Management
On a scale of 0 to 5, ServiceNow Customer Service Management has an average of 4.3. Reviewers like the quality of support, the platform's ease of use, ease of admin, and ease of set up.
- "ServiceNow is a great platform to perform our everyday work duties and meet SLA's of our assigned tasks. It is very user-friendly. It is an excellent overall tool."
- "Customer Service Management helps our business to handle customer's queries with the help of automated chatbots."
- "ServiceNow provides advanced capabilities to view SLA's, and other indicators to check the health of service levels and performance via a very intuitive dashboard."
- "ServiceNow is a friendly tool for both users and support executives. Easy to handle, understand, and track the progress of queries. Compared to the other tools available, ServiceNow is the best."
Reduce costs while delivering seamless customer service experiences
Customer Service Management (CSM) streamlines your customer service operations while reducing costs. CSM empowers teams to deliver seamless customer experiences by connecting front, middle, and back offices together, proactively addressing customer issues, and enabling more self-service through automation. The results: reduced case volumes and costs and increased customer satisfaction.
Thank you, vocal and loyal customers! We’re honored to be named a Leader and will work hard to continue this journey with you as, together, we make the world work better for everyone.
Find out more about Customer Service Management.
To kick of 2023, ServiceNow is partnering with G2 to support the American Cancer Society!
The mission of the American Cancer Society is to improve the lives of people with cancer and their families through advocacy, research, and patient support, to ensure everyone has an opportunity to prevent, detect, treat, and survive cancer.
7 minutes of your time unlocks a $10 donation! Write a review for Customer Service Management and G2 will donate $10 to the American Cancer Society to show their appreciation for your honest and detailed feedback.
We value your opinion and know that YOU are the experts when it comes to using ServiceNow Customer Service Management. So, we wanted to make it easier for you to share your experience directly with your peers by writing a review.
We can’t wait to hear what you have to say! Here are a few quick tips on how to give your peers the most out of your review.
Great reviews are:
- Detailed: More detail is always better than less. Even a small point can give the reader insight—perspective—that can make a difference.
- Honest: The goal isn’t always to write a positive review – it’s to write an insightful review. And that boils down to transparency. We just hope it is positive!
- Stories: Feel free to tell a unique story- or include an example—that lends context to your claims. Stories help people empathize with your experience.
Submit your review for ServiceNow Customer Service Management
We appreciate every review! Thank you for sharing!
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