Remove a single task from the "Copy Change" function
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‎09-14-2017 02:30 AM
Our change manager has asked that when a user selects the "Copy Change" button the process does not copy one particular task. I have looked this up on forums and found these instructions to remove the change task completely but this is not what is requried, we simply want to stop one job from copying over. Instructions are "Make way to the "sys_properties.list" & look for "com.snc.change_request.copy.related_lists". then simply remove ",change_task " from the value box"
The task that we do not want copying over is "Change Post Completion Review (PCR)"
Can anyone please advise if/how this can be done?
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Customer Service Management
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‎09-14-2017 09:05 PM
Can you try this and let me know the result:
- Navigate to https://<your instance here>/nav_to.do?uri=sys_properties.do?sys_id=9c203f5e9f6331002920bde8132e702c.
- Add a single space to the value field of the property.
Adding a space to the value of the property prevents the default value being returned when gs.getProperty is used to get the related lists to copy.
Thanks,
Aditya Telidevara
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‎09-14-2017 11:15 PM
Hi Aditya,
Thanks for your input however we only want to remove a single task, whilst keeping others that are required so this will not work.
Regards
Dave