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‎10-29-2020 10:25 AM
We're deploying our customer service portal and we have noticed that when a consumer registers with the site the roles being added to the consumer are displayed on the portal just like they are internally when a role is applied to a user.
It appears the only way to remove this message is to comment out lines on the RoleManager script include, which is not ideal because this is an incredibly important script. Is there any other way, such as a system property or something that this can be disabled?
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Customer Service Management

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‎10-29-2020 10:49 AM
Hi,
Unfortunately, the only way to stop the InfoMessages from appearing it to comment out those lines in the RoleManager script include. It shouldn't really be a problem to do this if it's a request platform wide to not have those show when adding roles. It would need to be reviewed every upgrade, but that isn't too bad of a task.
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Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

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‎02-04-2021 07:07 AM
Hi,
Can you provide more specific details as to what you did? So we can confirm?
Thanks
Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!
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‎02-04-2021 07:17 AM
Thanks for your reply Allen.
I just commented the lines in the script where it was written gs.addInfoMessage for Adding and Removing. It still doesn't work. I have also cleared the cache.
In the second thought I deleted the UI Messages it is capturing. But still it is showing the info messages.
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‎02-04-2021 07:22 AM
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‎02-04-2021 08:58 AM
Hello Allen,
My requirement was to modify group members from Catalog Item. I used WF script to update/insert into the Group Membership. I used gs.flushMessages(); to stop the messages in that submission session. It worked for my purpose.
But still I am confused why the Script Include changes did not work for me. I will investigate on my side and will post the reason on this thread once I find it.
Thanks a lot for your concern on this.
Regards,
Gouri
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‎10-16-2022 04:14 PM
I have the same issue. I did the same by comment out the addInfoMessage line in RoleManager. The message though does not appear on every single registration of user (CSM customer registration). like they show 2 out of 3 tests. Did you work out what it was?