Reply Button on CSM Configurable Workspace case Activity Stream

[Ariel Aharon]

Hi!

I want an a bigger and not icon size reply button in CSM Workspace case view, on the header of an Activity Stream list item:

It is something customizable or OOTB and unconfigurable?

[VarunaS]

Hi Ariel,

Let's work on getting you a bigger reply button in the CSM Workspace case view. Here's how:

• Explore customization options within ServiceNow's framework.
• Check if there are out-of-the-box (OOTB) solutions available.
• Assess the feasibility of adjusting the reply button size through configuration settings.
• Consider creating a UI policy or client script to modify the button size.
• Evaluate the possibility of CSS customization to change the button appearance.
• Test the proposed solution thoroughly to ensure it works as expected.
• Gather feedback from users and iterate on the customization based on their input.
• Keep in mind any limitations or constraints imposed by the ServiceNow platform.
• Stay open to exploring alternative solutions if necessary.

Let me know if you need further assistance or clarification on any of these steps!

[Ariel Aharon]

Thank you so much for your response!

I've tried customizing it using the UI Builder and couldn't figure out how to customize neither the CSS or position or any other properties of it.

I do take in consideration ServiceNow's limitations as a product,

Is this component customizable to that level of detail?

[Mark Manders]

Unfortunately, that answer you got was AI generated and way to general to help you out. Consider this, evaluate that... This user isn't going to be able to help you and is only aiming for helpfuls. Unfortunately, that seems to be the thing nowadays. It's more about clicks and recognition than really helping.

I can't help you with your query, although I do think it is possible. It will just take a lot of customization. Looking at the question being 3 weeks old, I suggest closing this one and posting it again, but in the Next Experience forum. There the ServiceNow employees working on workspaces are also checking in and can hopefully guide you to a solution.

[Ariel Aharon]

Oh really? I didn't even think about it and now that you said it, I cannot unsee that it definitely looks like an AI output for sure. That is really NOT helpful, I didn't mark it as helpful because it really wasn't straight away helpful.

I will open another thread on Next Framework, thank you Mark!