Reply to Email option in custom workspace.

[Sai Pavan1]

Hi Community,

When we open a Email of a record in Agent/CSM Workspace, I am able to see Reply/Reply All/Forward options and i can send a reply to that email immediately. By default, these Reply/Reply All/Forward options are not enabled in my custom workspace.

How to enable these buttons in my custom workspace ?   

 

[Community Alums]

Hi @Sai Pavan1 ,

Firstly, check if you have to check if you have "workspace_user" and " email_composer" roles.

Then,

The "sn_agent_workspace.activity_email_options_enabled" Property is enabled by Default usually.

Users with the system administrator role can disable this feature and hide these buttons if needed from the Agent Workspace application.

1.Select the globe icon in the banner frame to access the System Settings window.

2.Click the Application Selector.

3.Select Agent Workspace under Application.

4.Create a system property sn_agent_workspace.activity_email_options_enabled.

5.Set the property value to True.

As an agent, you will be unable to reply or forward emails now.

[Sai Pavan1]

Hello @Sandee,

As I mentioned, in my own custom workspace i am not able to see these Reply/Reply All/Forward options but only in Agent / CSM Workspace i am able to see them.

How do i enable them in my custom workspace ?  

[Community Alums]

Hi @Sai Pavan1 ,

Did you try what i said in my previous reply?

You can create a the property for the specific custom Workspace. Just make sure you select your Custom Workspace on the application Picker.

[Sai Pavan1]

Hello @Community Alums,

I have tried the solution. I have created a system property - sn_agent_workspace.activity_email_options_enabled under my application but still these options are not enabled in my own custom workspace.