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Reporting help

Nattaphol Ubols
Tera Contributor

‎02-08-2024 01:19 AM

Hi Folks, 

 

We are looking to generate some metrics/report on the following topics and would like to know where we can get the data/attributes from. Any help is appreciated. 

 

    1. Average time to assign a case to a service desk agent - Per person per month
    2. Average time to route a case to a resolver group - Per person per month
    3. Number of cases processed per service desk agent - per month
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Nattaphol Ubols
Tera Contributor

‎02-08-2024 01:19 AM

sorry missed one
Number of Case priority changes done - per person per month per initial priority

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