Inbound Email action

[Snow214]

I want to delete unused inbound actions. How should i Proceed to check?

[bradleydebono]

Good day, 

If you browse to your email on the [sys_email] table and open them up. There is a related list at the bottom of the form named "email log" which shows you any/all inbound actions that attempted to, or did trigger. 

Please note that this is based on the "target table" of the inbound email so you will need to pull out a few example emails to examine. 

Once you've gone through a few of your inbound emails, you should have a list of which inbound actions are not being used. I've attached a screenshot to help you know what to look for. 

Unfortunately there's no report that you can look at that shows you a number against each inbound action of the life of your instance.

If this was helpful, please mark it as such. If it solved your query, please consider marking it as the solution!

Kind regards,

Brad

[bradleydebono]

I've had an idea based on this! 

If you right-click the filter on that related list, and click "open in new window". You'll get a list of all the email logs. 

You could then filter that based on the names of your Inbound Actions to see if they have ever triggered and when! 

It's a bit of work but would probably solve your problem now, and in the future!

[Mark Manders]

That will be a hard one, especially if you are using inbound actions and inbound flows. You could try to query on the email log to find all 'processed' ones and compare it to your current active ones. Just know that there could very well be inbound actions that are rarely used, but still have a purpose for that one time they are needed.

Querying the email log table will also be a huge challenge, since it's all strings and the log gets cleaned (so you will only have a short period of time). Personally, I would just go through them and inactivate the ones I think aren't used anymore and just keep the system running for a while to see if I was right.