Hello, I have deactivated a group because it's no longer used but when I open a case I can still select this group in the assignment group field. I have created a filter in the dictionary with the condition active is true. But this does not seem to ...
I need to show the disclaimer message in the "Add attachments" window as shown in the below image. I've checked the "UI page" and "SC Catalog Item" widget for attchments, it is hard to locate this "Add attachments" HTML tag written in the widget.I ne...
Has anyone recently had success in populating these fields in System Properties -> Google Maps? The helpful text advises to get a key for "Google Maps API for Business" - but there is no such service available anymore. ServiceNow docs also referenc...
Hi Friends,I am looking for help from anyone who has figured out how to search for a specific ad-hoc address in Territory Planning. I am hoping to be able to look up an address, and view it on the territory map. I want to be able to see what the reso...
Hello community , We have a requirement to add text on the login pop p of the csm portal.How to add the text "If you are having trouble logging in please contact the support team" below the login button ?
Hi Team,How can we implement this usecase : approvers who is part of a case can see the case in the typeahead search in Employee Center.[That means it should satisfy this statement as well : An approver who is not part of the case cannot see it in th...
The scenario is the next one:- The user is a CSM Portal customer, with the sn_customerservice.customer role.- I have two custom ACLs to allow user read sc_req_item and sc_request tables, .none & .* (I wanted the customer to be able to see the Related...
var senderEmail = email.from; var domains = senderEmail.split('@')[1]; var contactGr = new GlideRecord('abc_contact'); contactGr.addQuery('email', senderEmail); contactGr.query(); if (contactGr.hasNext()) { createTicket(current, email, true); } else ...
Hi i have added table format in description field it is possible.please suggest and reply
what is the difference between start SLA and retroactive start SLA in serviceNow, I want to know proper Key differences in between them.
Our assignement rule function does not behave as expected. Therefore, I need to find out which assignment rule has been applied when I save a case record. The audit history (History --> List)does not show the assignment rule name. Please help Regards...
i need to restrict case creation with existing flow designer or new flow, we have a flow for cases are getting created in application but we need to stop case creation for @workday.com when we have list if some subject lines, if subject matched then ...
Hello Team, I have very simple question . My incident ticket status is ' intervention assigned ' on 29/08/2024 12:07:34 but after 5 Days letter on system has marked the status as 'Resolved ' on 02/09/2024 12:07:16 I want to know which Script , B...
Some body told me the answer is B. The reason is from here(https://docs.servicenow.com/bundle/xanadu-customer-service-management/page/product/customer-service-management/task/enable-customer-request-approval.html)But the doc page only explain the cu...
Hi ,can you please help how to solve this.
