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03-22-2024 02:09 PM
Hello,
Has anyone had experience adding Response Templates to an Extended table? We currently have 2 separate teams working in CSM/FSM Configurable workspace one is on sn_customerservice_case and the second is extended off of that table. Both teams need to be able to use Response Templates but team 2 gets a No Table Configuration message. Both teams share the same UI Variant Record Page
Here are some of the community posts and KB I have followed along with my current configuration attached
Add custom components to the Contextual Side panel
Configure table for a contextual search
Agent assist and Response template are not visible in CSM Workspace
How to set up agent assist for incidents in CSM workspace ?
Configure Agent Assist in CSM Configurable workspace
I then found this when going to submit my question
Configuring Contextual Side Panel Tab in CSM Configurable workspace
I followed the Second person's suggestion and that seems to have gotten me closer, I now have a second Response Template Tab that is just always spinning
Any Direction or documentation would be greatly appreciated
Thanks
Solved! Go to Solution.
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04-02-2024 09:41 AM
I finally figure this one out
I did not end up having to make a second response template tab, I was able to leverage the one that already was available to CSM Workspace and just had to add my extended table config to it.
The other thing I had to do to get this to work properly in Vancouver was add my Agent Assist and Response Template Table Configurations to the UX Page Property table (sys_ux_page_property) under contextualTableConfigMapping_main. This allows the Side Panel Tab Management Controller to find the config and solved the No Table Configuration issue when clicking the Response Template Contextual Side Panel icon on my extended table
Hope this helps anyone else that was stuck like me
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08-02-2024 01:21 PM
Hello,
We are not in Washington yet so I am not sure if anything changed, can you add some screenshots of what you have done so far? Maybe we can figure this out
Thanks
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08-02-2024 02:07 PM
Here are the configs I made so far.
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08-05-2024 01:18 PM
I see you added the Response Template Screen, did you also do the Agent Assist Screen?
Then you need to add Agent Assist and Response Template Table Configurations to the UX Page Property table (sys_ux_page_property) under contextualTableConfigMapping_main. You can follow the same format as the other lines, it needs to be exact and watch for the closing brackets if you add it on the last line. See Screenshot below. The top section is for Agent Assist and towards the bottom is for Response Template
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08-05-2024 01:57 PM
Life saver, thank you! You were right about that syntax too, phew!
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09-12-2024 12:54 PM
Have you tried implementing this functionality in Service Operations Workspace at all?
