REST API OAuth failed for ITIL user and not for admin

[Bhargava ram Ch]

Hi Team,

I am working on servicneow to servicenow integration. REST API outbound Basic authentication working for admini user and ITIL user .

Result: SN1 creates the records in SN2 Instance using post...When i tried with OAuth authentication it is working for admin ,not for IYIL User

Error: user not authenticated (required to provide auth information).

I tried with provide the read acceess on oauth_credentails table  to ITIL user.

Please share there is any workaround solution for this issue.

Thank you

[AshishKM]

Hi @Bhargava ram Ch , 

Are you connecting both instance using service account with all required roles.

SN1 is calling post REST using the SN2's service account ( that account should have required role as per create/write ACL).

Check the same using the Postman with basic authentication.

-Thanks,
AshishKM

[Bhargava ram Ch]

Hello Mishra,

Thank you for your response. 

I test with post working fine. Only inn SN i am getting this issues.

Thanks,

Bhargava

[AshishKM]

itil user has required role or any ACL is restricting ITIL users.