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UI Component Deployment Issue: OAuth/Basic Auth Authentication Problems on Vendor Instance

henriquepel
Giga Contributor

Hi ServiceNow Community, I'm having trouble deploying a UI component to my vendor instance and need some help. THE PROBLEM:

  • OAuth gives me: "Current profile vendor-basic uses method oauth which is not supported"
  • OAuth-MFA gives me: "Current profile vendor-basic uses method oauth-mfa which is not supported"
  • I disabled MFA in Multi-factor Criteria settings
  • Now Basic Auth gives me: "Error connecting to instance https://venXXXXX.service-now.com, invalid username or password"

WHAT I TRIED:

  • Configured OAuth with proper client credentials - failed
  • Configured OAuth-MFA - failed
  • Disabled MFA in instance settings
  • Switched to Basic Auth with admin credentials - still fails

QUESTIONS:

  • Are there special requirements for OAuth with UI component deployment?
  • Could there be vendor instance settings blocking basic auth?
  • Should I use different profile config for vendor vs dev instances?Any known vendor instance limitations for UI components?

CONTEXT:

  • Same auth works fine on my dev instance
  • Using ServiceNow CLI for deployment
  • Admin role with correct credentials
  • React-based UI component with iframe integration

Any help would be appreciated! Thanks!

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