Role for end users to see case type tickets

[Kush Sharma]

Guys , We have requirement to show case type tickets created by End users to see on portal. 

To show case type tickets created by them we tried with contributor editor role but still they are unable to see. Please guide which role we need to provide to end users.

Thanks

[Vishal Jaswal]

Hello @Kush Sharma

If this is CSM Portal then below three roles should be given to end users:

sn_customerservice.case_viewer

sn_customerservice.requester

sn_customerservice.customer

These will automatically add snc_external role including some other roles.

NOTE: Additional Information: If you have record produce, then ensure not available for do not have snc_external

[Kush Sharma]

HI @Vishal Jaswal - Thanks , we are using ESC portal not CSM.