Roles who can approve/Reject Change Request table Approval Request after clicking on Request approval.

[jnfjn]

Create a change Request -> Fill assignment group and assigned to field -> Request approval ->Now it goes request to all the members of the assignment group and users with what role can approve/reject this Requests based on below screenshot.

The screenshot is about Roles who have access to approver.state field to approve/reject? plz explain me who can approve/reject requests.

can u plz Explain me that 2nd Screenshot script and how it works. snc_internal role have no access to approve/reject as mentioned here. only admin & approval_admin have access.

[Musab Rasheed]

Hi @jnfjn ,

It is not necessary for user to have any particular role in order to approve/reject any request, if they have access to portal they can approve/reject requests. Whatever you are seeing here is ACL and that field will be read only most of time and user approves/rejects request using UI action buttons there on sysapprovel_approver table by going to 'My Approvals' module in Native UI or in Portal. Hope that answers your question.

UI Buttons: 

https://yourinstance/sys_ui_action_list.do?sysparm_query=table%3Dsysapproval_approver%5EORtableINsysapproval_approver%5Etable%3Dsysapproval_approver%5Eactive%3Dtrue%5Eform_button%3Dtrue&sysparm_first_row=1&sysparm_view=

[Community Alums]

Hi @jnfjn ,

In Rome you can define approval policies.

Based on this you can define to whom an approval will go in Approval definitions and the conditions on which each approval will get triggered in Change Approval Policies.

Users with the snc_external role can view and approve requests and change requests from the Customer Service Portal.

1. Add external users to approval groups or assign roles for approval users in order to see approval records on the Customer Service Portal.
2. Add the necessary ACLs to the snc_external role for the following tables.
   • Change Request (change_request)
   • Request (sc_request)
   • Request Item (sc_req_item)

   As per your screenshot its the user having snc_internal can approve/reject.

   Mark my answer correct & Helpful, if Applicable.

   Thanks,

   Sandeep

[jnfjn]

As per my screenshot, snc_internal can approve/Reject requests but where as here only admin, approval_admin can approve all requests but snc_internal are not able to approve/Reject approvals.do u know y?

[Community Alums]

Because on your script, it's approval_admin role which you have mentioned to be approving the request. so it's overriding snc_internal role.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep