Script to map record producer variable directly to a specific field on the case form.

[Daniel R2]

Hi,

There is a requirement on our project where we need to map a field from the record producer to a field on the case form.

We have created a single line text variable called 'Subject' on a record producer, and whatever the requester inputs in this field, it needs to automatically populate the short description on the case form. 

Can anybody help or provide a readily avaiable script please?

It would be greatly apprecaited for your help and support, thank you in advance!

[RaghavSh · Accepted solution]

In your record producer script add:

current.short_description=producer.subject;

You can also use map field option in variable, to map it to short description automatically.